Privacy Policy

Data Protection – your privacy matters

This privacy policy sets out the data processing practices carried out by Unitas, related to its website, created to receive tenant feedback, experiences and surveys to support our work.

Unitas is committed to ensuring you privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy statement.

We collect personal information from visitors to this website through the use of online forms and every time you email us your details. This is stored securely and electronically.

When you browse the information on this website, it does not store or capture your personal information. We do log your IP address (as it is automatically recognised by the web server) but this is so you can download this website onto your device rather than for any tracking purpose. We use Google Analytics to get information about the most popular areas of our site and more information about this is available on our cookies page.

We will only collect person information volunteered by you, such as:

  • feedback from surveys and online forms
  • requests for appointments, repairs, servicing and improvements
  • email addresses
  • preferred means of communication
  • details of your visits to our site including traffic data, location data, weblogs and other communication data

We will always take necessary steps to ensure your information is protected and treated securely. Any details you give us will be held in accordance with the Data Protection Act 2018, the UK General Data Protection Regulation (GDPR) and our data protection policy (part of our overall information governance policy) and code of practice on confidential and personal information.

We may use information you provide or that is obtained by us:

  • to contact you in relation to any query you make via our website
  • in relation to any contractual relationship or negotiations you enter into with us
  • for assessment and analysis (such as market, customer and product analysis) to help us to review, develop and improve our services
  • to enable us to provide you and other users with relevant information through our communications

We may keep you informed of our products and services, which we believe will be of interest to you by email or telephone. If you do not wish to receive tenant information related to Unitas, tell us when registering or providing your feedback on our website.

You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a feed. If you are concerned any of the information we hold on you is incorrect, contact us.

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, do not use this site. Your continued use of the site following the posting of changes to this policy will be deemed to be your acceptance of those changes.

You are legally responsible for the content of any material you submit for posting on our website.

Unitas does not control and other website linked to from this website and if you choose to click on a link and visit a third-party website, you do so at your own risk.

If Unitas suffers any loss or damage as a result of your contributions, whether this loss arises as a result of us being subject to legal action or otherwise, you agree to indemnify us for our loss or damage.

Any changes we make to our privacy policy in future will be posted on this page and, where appropriate, notified to you by email.

Our registered address: Unitas, Alton House, Cromer Road, Northwood, Stoke-on-Trent, ST1 6AY

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